Returns & Exchanges
At The Mixologer, we want you to be completely satisfied with your premium syrups and bitters; however, due to the perishable nature of our products, we can only accept returns on unopened items within 30 days of purchase. If your order arrives damaged or incorrect, please contact our support team immediately for a replacement or full refund.
Initiate Your Request
Email our support team with your order number and a brief explanation for the return or exchange.
Pack with Care
Ensure the bottles are in their original, unopened packaging and securely wrap them to prevent breakage during transit.
Ship the Package
Affix the provided return shipping label to your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing